Roaming Q&A

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Roaming Q&A

Q1. Can I make a phone call and send a message?

Q2. Will there be any additional costs?

Q3. Will my LINE and other things be lost if I change SIM card when I go abroad?

Q4. How to check the traffic usage?

Q5. What should I do if the product cannot access the Internet normally?

Q6. Is 1GB enough?

Q7. Can hotspot sharing be enabled?

Q8.What is the FUP Fair Usage Policy?

Q9. Unusual traffic?

Q10. VPN and Configuration Profile

Q11. Is there any difference between the unlimited plan, daily plan, and fixed plan?

Q12. What can I still do when the speed is throttled to 128kbps or 256 kbps?

Q13. Is the internet speed slower in some areas?

Q14. What is difference between LTE and 4G ?

Q15. Are there any restrictions on using apps?

eSIM Troubleshooting Guide

Q1. What is the difference between an eSIM and SIM card?

Q2. What should I do if I place an order now but my departure date is too soon or beyond the 30-day validity period?

Q3. How to install eSIM?

Q4. What does it mean if “Activating” is displayed after scanning the eSIM?

Q5. eSIM installation failed or could not be enabled

Q6. Does the eSIM start counting time as soon as it is scanned into the phone?

Q7. eSIM cannot access the Internet

Q8. Scan and bind eSIM and it shows no number?

Q9. What to do if I accidentally delete an installed eSIM?

Q10. Can I receive text messages and make phone calls with a Taiwan phone number?

Q11. Can all mobile phones use eSIM?

Q12. Taiwan Samsung brand cannot use eSIM

Q13. How to remove eSIM when returning to China?

Q14. Reset network connection settings for mobile phones of various brands

Q15. Can eSIM be installed on different devices?

Q16. How many eSIMs can be connected to a mobile phone?

SIM cards Troubleshooting Guide

Q1. What are the sizes of SIM cards?

Q2. Applicable models of SIM cards

Q3. SIM cards User Manual

Q4. Do I need to set up an APN?

Q5. Use for Android brand dual SIM card models

Q6. Can SIM cards be used on other devices?

Q7. Can I insert the card in Taiwan first?

Q8. Can I add value to the SIM card or extend the number of days it can be used?