Instructions for return

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Instructions for returen

14-Day product appreciation period

Product appreciation period is not trial, If you want to return the product, it must be returned in their original condition(including all merchandise, giveaways, attachments, packaging, accompanying documents or materials). Any missing part may affect your return rights and additional maintenance fees will be charged.

<Used/Second-hand Product>

You can use the product, but please make sure that the appearance, function, packing box, and accessories of the product are in their original condition when returning the product.

※Please be sure to send the invoice back with the product.

If the product fails due to non-human factors, you can apply for a replacement within 14 days. Please contact the customer service of CHUANG-YU and inform the reason for the replacement, we will call the courier to the location you offer to collect the product.

If it is not convenient to you to give the product to the courier, please send the product to :

Address :

No.546, Sec. 2, Zhongshan E. Rd.,

Zhongli City,Taoyuan County 32082,

Taiwan (R.O.C.)

Recipient: EC Department of CHUANG-YU

Tel: 03-4562277

(LINE friends please add: @smart3c)

Please ensure that the appearance and function of the products, packing boxes, accessories are in their original condition.

Return & Replace instructions

You shall contact the customer service of CHUANG-YU and inform the reason for the return, we will call the courier to the location you offer to collect the product.

1.If the package is opened, Please ensure that the appearance and function of the products, giveaways, packing boxes, accessories are in their original condition, and be sure to send the invoice back with the product.

2.Please put the products into the box and place buffers to avoid collision damage during transportation.

3.Please restore your phone to its original settings to speed up the return process.

4. After we receive and check your returned items, it will take about 7-10 working days to refund t to the account you provided.

5.The refund amount will be the amount minus the remittance fee of NT$30 from the total order amount.

6.Screen protector /Phone cases are consumable products. Please confirm whether there are any defects in appearance first. Except for new product with defects, returns cannot be accepted after disassembly and use.

7.Consumables and products related to personal hygiene issue will not be accepted to return or exchanged once unboxed. (Except for new product with defects)

8.The edges of some mobile phone screens are designed to be curved. If you use a flat-facing screen protector, the protector may not be able to fully adhere to the phone screen. Returns or exchanges will not be accepted for this reason.