Shopping Instructions

【General】

1.Used phones/devices are not brand-new products, please do not use brand-new products as standards, and cannot participate in any original brand offical activities, EX: login gifts, early bird offers, etc.

The process of product inspection and repair may include repairs or replacement of components.

2.Some functions of used phones/devices that are irreversible after unboxing, such as waterproofing and dustproofing, are bound to be reduced.

Therefore, we cannot provide the guarantee of 100% waterproof and dustproof functions.

In some used phones, the  screens may be aged, yellowed, or branded, with Screen burn-in, brightness changed, etc. but they do not affect the use of functions.

3.The packaging box and accessories may be slightly different from the new mobile phone, but they are normal and do not affect the use of functions.

4.If the warranty period we provided is expired or there is any damage caused by human factors (such as cracked screen, crash, water exposure, etc.), and the phone/device is sent to us for repair, then a  inspection fee of NT$300 will be charged.

5.Warranty will not be provided if the dealer's store seal is not stamped on the warranty card, or the information has been altered so that the content is unclear, or the purchase date is incorrectly filled in.

6.After you received your item, if it is disassembled by yourself or repaired by a third party, the warranty provided by  CHUANG-YU will be invalid. If repair is required after that, additional maintenance fees will be charged.

【After-sales service 】

1.If your mobile phone purchased from CHUANG-YU and within the warranty needs to be repaired, please save the personal data inside the mobile phone yourself and remove all important personal data.

During the repair process, engineers will replace parts or update the product firmware version according to the repair process.

Data will be lost during the repair process. CHUANG-YU does not provide data backup or the integrity of related data and settings.

2.Even within the warranty period, if the condition of the product is not within the scope of the warranty after being inspected by engineers,  CHUANG-YU's service center will repair the phone and charge a fee after obtaining the consumer's consent to the quotation.

3.If the mobile phone that needs to be repaired is still within the warranty period provided by CHUANG-YU, we will collect the product from your home for free delivery, then quote and repair it.

4.After you received your item, if it is disassembled by yourself or repaired by a third party, the warranty provided by  CHUANG-YU will be invalid.

If repair is required after that, additional maintenance fees will be charged.

【Shipping & Services】

1.From Monday to Friday, orders placed before 14:00 can be shipped on the same day (working days only).

If the product is out of stock or for other reason, the lead time will be extended.

If you need to confirm the shipping time, please contact us  before placing an order.

2.The invoice will be sent with the goods. If you do not receive the invoice, please contact us.

3.If you need the “triplicate uniform iInvoice”, please enter the company name, tax ID number in the remarks column.

4.We are very sorry, but our delivery unit (t-cat) cannot deliver to outer islands! You can choose to pick up the goods at the convenience store.

5.Orders with a total amount exceeding NT$20,000 cannot be picked up at the convenience store.